ITSM is a broad discipline that involves the efficient execution of IT management processes. This year especially, ITSM has been in flux and there has been growth in several aspects of ITSM.

In a world where technology and related processed are constantly changing, it is important to keep ourselves of the latest happenings in and around areas such as ITSM.

Here are the top stories about ITSM this week.

AXELOS releases latest ITSM study

According to the results released by AXELOS this month, only 41 percent of ITSM practitioners are able to establish a clear alignment between current goals and the business strategy for an organization. This means that ITSM needs to be better aligned with developing business outcomes with meaning.

After the shocking results of the study were released, service management sectors have redefined their objectives in order to achieve better outcomes. Currently, the task is to find out how to align senior executives with ITSM.

The study also highlighted the importance of emerging practices such as identifying different resources, analyzing the value such resources can bring to the organization, and eliminating wasteful work through testing and deployment.

The study has brought out the need for a game plan. A proper insight into what should happen in ITSM within the next few years.

  1. Ensure proper collaborative working with special attention to customer experience as well as the overall business strategy for an organization.
  2. Ensure clear understanding of business targets.
  3. Understand the difference between service management and IT service management.

Nlyte Software creates new market segment

Nlyte Software, a California based company has created a  data center service management (DCSM) package, the first of its kind. It combines data center infrastructure management or DCIM with new workflow processes and integrates it into conventional ITSM to create a new market segment.

The new system allows data to be centrally managed and smooths over the imperfections in data center workflows.

The new system not only manages the infrastructure, but also expedites the delivery of a service.

The new ITSM package has been developed on the  Nlyte 7 flagship DCIM solution and has pre-built connectors and proper workflow functionality.

The software is already being used in asset lifecycle management and incident management as well.

 

The SysAid iPad App enables ITSM on the go

SysAid is an iPad app that allows IT administrators to execute daily service tasks with ease and efficiency. The app is flexible and user friendly.

The app can provide support without having to be tethered to a desktop and can be used in tandem with any of the applications in the SysAid suite of applications.

Incidents can be quickly resolved using the application. In addition, the app also enables the real time updation of service records. One of the best aspects of the application is its ability to provide a highly intuitive experience for the customer. The new SysAid app is all about mobility. IT professionals can now be updated at home or even during meetings. This allows them to provide the best for their customers and to be aware of all the critical aspects of work procedures. The application is designed to save time for IT professionals in large organizations in order to help them better assist the users.

CA Technologies introduces new cloud based ITSM

CA Cloud Service Management, is a SaaS based ITSM solution that has been introduced quite recently by CA Technologies. The cloud service management solution focuses on configuring a system rather than coding. This means that tasks like service delivery and resource allocation can be completed within just few minutes.

The cloud based management system ultimately empowers the end user.

Service delivery is one of the most important aspects of the productivity of any business. The new solution introduced by CA utliizes SaaS to focus better on fast deployment and reduced costs. Instead of using a technical platform with all its complexities, the new cloud management system tries to understand user personas and their core needs and delivers using the SaaS platform. Unlike the usual technical platforms, the solution by CA is much easier to upgrade and maintain.

Cloud Based IT Service Management can do more for you than you think it can

ServiceNow Express, a cloud based ITSM solution that was launched recently is an example of how such solutions can be benefical to a business. ServiceNow Express enables small business to use cloud based ITSM that was earlier used only be large businesses. The ServiceNow Express platform automates the entire process of reporting IT incidents and implementing the required changes. The platform eliminates the use of e-mail and instead uses tools like visual task boards to better manage operations. ServiceNow Express considers e-mails to be an inefficient tool and describes it as being unstructured. The new cloud management system aims to reduce inefficiencies by providing greater visibility into IT incidents and by helping IT teams to prioritize and properly assign certain tasks.The platform enables asset tracking and interactive records which eliminate the need to maintain complex spreadsheets. The visual task boards facilitates task assignment by simply using the drag-and-drop option. In addition, leaders are able to stay on top of things with the help of the single-click reporting system featured in the new system. The reports use visualization techniques to bring home the impact of the investments and  operations in the IT department. The platform offers more than 100 templates for reporting and even has workflows that have been pre-configured. The entire platform is said to improve efficiency by a figure of 20 percent. .The platform can resolve bottlenecks and ensures that responses are provided in a timely manner to those involved in a process. ServiceNow Express claims that their cloud management system will reduce the workload on IT staff in many ways. The system is equipped with capabilities such as self-service and proper management of the available information, thereby reducing the need to execute complex processes. The tool is currently available only in the U.S. and Canada